Privacy Policy

This Privacy Policy explains how 360 Stage ("360 Stage", "we", "us" or "our") handles personal information when individuals interact with our business.

This may include visiting our website, submitting an enquiry, making a booking, communicating with us or participating in an event where a 360 Stage experience is being provided.

Business Details

360 Stage
Dublin, Ireland

The information we collect depends on how you interact with 360 Stage and the services involved.

Contact Information

• Name;
• Email address;
• Telephone number;
• Company or organisation where relevant.

Event & Booking Information

• Event date;
• Event location or venue;
• Event type;
• Event timings;
• Estimated guest numbers;
• Selected services;
• Branding or event requirements;
• Other information provided as part of an enquiry or booking.

Event Media

Depending on the experience, we may process photographs, videos, audio recordings or other media created during an event.

Website & Technical Information

Our website and service providers may process technical information such as IP address, browser information, device information, cookie identifiers and website usage data.

Directly From You

• When you complete a website enquiry or booking form;
• When you contact us by email, telephone or messaging service;
• When you request a quotation;
• When you make or manage a booking;
• When you provide event or branding information;
• When you provide feedback or communicate with us.

During Events

Information may be created or collected when guests use our photo, video, audio or digital event experiences.

Automatically

Certain website and technical information may be collected automatically through cookies, analytics technologies, server logs and similar systems.

We may use personal information to:

• Respond to enquiries;
• Prepare quotations;
• Manage and deliver bookings;
• Communicate about an event;
• Coordinate venue and operational requirements;
• Provide event photography, video or audio experiences;
• Create and deliver prints or digital content;
• Provide access to online galleries;
• Process or administer payments;
• Manage client relationships;
• Maintain and improve our website and services;
• Protect our business and prevent misuse or fraud;
• Meet legal or regulatory obligations;
• Send marketing communications where permitted.

Under applicable data protection law, personal information must be processed on an appropriate lawful basis.

Contract

We may process information where necessary to take steps at your request before entering a contract or to provide services under an agreed booking.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as managing enquiries, operating our services, maintaining security or improving our business, provided those interests are not overridden by applicable individual rights.

Consent

We may rely on consent where you have agreed to a particular type of processing, such as certain marketing communications.

Legal Obligation

We may process information where required to comply with an applicable legal or regulatory obligation.

Several 360 Stage services are specifically designed to create photographs, videos or audio recordings during events.

These may include:

• 360 Photo Booth;
• SnapBooth;
• Selfie Mirror;
• Roaming Photographer;
• Audio Guestbook;
• Video Guestbook;
• Corporate and branded event experiences.

Private Events

Event media may be processed in order to provide the booked experience and deliver resulting content to the client or participants.

We do not rely on this Privacy Policy alone as permission to publish identifiable private-event content for advertising. Where required, appropriate permission or another lawful basis will be established before identifiable content is used for promotional purposes.

Removal Requests

Individuals may contact us regarding identifiable media in which they appear. Requests will be considered in accordance with applicable data protection law and the circumstances in which the media is being processed.

Selected services may allow photographs, videos or other event content to be delivered through an online gallery or digital sharing system.

Depending on the experience, participants may be able to receive content through QR codes, email, messaging services, AirDrop or other supported sharing methods.

Where contact details are entered for the purpose of delivering requested event content, they will be processed for that purpose and any other purpose for which an appropriate lawful basis exists.

Corporate events and brand activations may involve bespoke participant journeys that include additional data processing.

This may include:

• Email capture;
• Participant registration;
• Competition entries;
• Consent or acknowledgement steps;
• Photo, video or audio capture;
• Content delivery;
• Campaign-specific information.

The purpose of the processing and the respective responsibilities of 360 Stage, the corporate client, agency or brand may differ depending on the activation.

Where appropriate, those responsibilities should be established as part of the event brief or other agreement.

Corporate clients are responsible for providing any campaign-specific privacy wording, competition terms or marketing-consent requirements they require us to incorporate, unless otherwise agreed.

We may send marketing communications where permitted by applicable law and where we have an appropriate lawful basis.

Where consent is required, marketing communications will only be sent where the relevant consent has been provided.

Opting Out

You may withdraw marketing consent or opt out of marketing communications at any time using an unsubscribe option provided in the communication or by contacting us directly.

Withdrawing marketing consent does not affect processing that occurred lawfully before the withdrawal.

Information relating to quotations, invoices and payments may be processed in order to administer bookings and maintain appropriate business and accounting records.

Where payments are processed through a third-party payment provider, payment-card information may be collected and processed directly by that provider rather than being stored by 360 Stage.

Payment providers operate according to their own security, legal and privacy obligations.

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website performance and support analytics or marketing activities.

Where required by law, non-essential cookies or similar technologies will only be used after the relevant consent has been obtained.

Visitors may also be able to manage cookies through the cookie controls provided on our website and through their browser settings.

We may share personal information with trusted service providers where this is reasonably necessary to operate our business, deliver services or meet legal obligations.

These may include providers of:

• Website hosting and infrastructure;
• Website forms and enquiry systems;
• Email and communications services;
• Customer relationship management systems;
• Cloud storage and backup services;
• Online gallery and content-delivery platforms;
• Payment processing services;
• Analytics and website performance tools;
• Professional advisers such as accountants or legal advisers.

We only share information where there is a legitimate reason to do so and expect service providers handling personal data on our behalf to apply appropriate security and data-protection measures.

Legal Requirements

Information may also be disclosed where required by law, court order, regulatory authority or where reasonably necessary to protect legal rights, safety or prevent fraud or misuse.

Some technology and service providers used by 360 Stage may process or store information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate transfer mechanism or other protection required by applicable data-protection law is in place.

The specific transfer arrangements may depend on the service provider involved and where its systems or support operations are located.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual or operational requirements.

Retention periods may differ depending on the type of information.

Enquiry & Booking Information

Booking, invoice and transaction records may be retained for an appropriate period to manage the client relationship and meet accounting or legal obligations.

Event Media

Photographs, videos, audio recordings and galleries may be retained for a period appropriate to delivering the service, supporting clients and operating our business.

Online galleries may only remain accessible for a limited period, and clients should download content they wish to retain permanently.

Marketing Information

Marketing preferences and relevant records may be retained while needed to manage consent, subscriptions and opt-out requests.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or inappropriate disclosure.

Measures may include access controls, secure accounts, password protection, reputable service providers, software updates, backups and other safeguards appropriate to the systems and information involved.

No internet-based system can guarantee absolute security, but we aim to use safeguards proportionate to the nature of the information being processed.

Depending on the circumstances and applicable law, you may have rights regarding your personal information.

These may include:

• Right of access — request information about personal data we hold about you;
• Right to rectification — request correction of inaccurate or incomplete data;
• Right to erasure — request deletion in certain circumstances;
• Right to restrict processing — request limitation of processing in certain circumstances;
• Right to object — object to certain processing based on legitimate interests or direct marketing;
• Right to data portability — where applicable, receive certain information in a portable format;
• Right to withdraw consent — where processing relies on consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records where required by law or where another lawful basis applies.

Making a Request

You can contact us using the details in section 20. We may need to verify your identity before responding to a request.

We aim to respond within the timeframe required by applicable data-protection law.

360 Stage services may occasionally be used at family events or events attended by children and young people.

Where event media includes children, the context of the event, instructions from the event organiser and applicable legal requirements will be taken into account.

Our website enquiry and booking services are intended for adults or authorised representatives arranging an event.

If you believe information relating to a child has been processed inappropriately, please contact us so that we can review it.

Our website, emails, galleries or event experiences may contain links to third-party websites, platforms or services.

360 Stage is not responsible for the privacy practices or content of independent third parties.

We recommend reviewing the privacy information of any third-party website or service before providing personal information to it.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal obligations.

The latest version will be published on this page and the effective or last-updated date may be amended accordingly.

If you have a question about this Privacy Policy, how your personal information is handled, or wish to exercise a data-protection right, please contact us.

Data Protection Commission

If you are not satisfied with how your personal information has been handled, you may have the right to make a complaint to the Irish Data Protection Commission.

More information is available from the Data Protection Commission's official website.